Citibank Under Fire: Unpacking the Recent Class Action Lawsuits

Imagine opening your bank account, only to find it abruptly shut down, your credit score plummeting, and whispers of “Armenian bad guys” echoing in the background. Sounds like a bad movie, right? Unfortunately, for hundreds of Citibank customers, it was their reality. This is the crux of the recent class action lawsuits against the banking giant, shining a light on alleged discriminatory practices and unfair treatment.

What’s the story?

In November 2023, two separate lawsuits rocked Citibank. One, filed by the Department of Justice, accused the bank of violating the Servicemembers Civil Relief Act (SCRA). The act caps interest rates on loans for active military at 6%, but Citibank allegedly ignored this, charging higher rates and causing financial hardship for service members.

The other lawsuit, filed by individual customers, painted a different picture, one of racial profiling and discrimination. Armenian-American customers claimed their accounts were closed without explanation, credit scores damaged, and even faced derogatory remarks from employees. This sparked outrage, prompting the Consumer Financial Protection Bureau (CFPB) to investigate and ultimately fine Citibank a whopping $25.9 million.

Why is this important?

These lawsuits go beyond mere financial disputes. They raise concerns about systemic biases and unfair practices within the banking industry. The alleged discrimination against Armenian-Americans highlights the potential dangers of profiling based on ethnicity or national origin. Furthermore, the SCRA violation raises questions about the protection of our military personnel, who deserve fair treatment during their service.

What’s the outcome?

Citibank, facing the heat, agreed to settle both lawsuits. In the SCRA case, they will compensate service members and implement changes to ensure compliance. For the discrimination lawsuit, the bank agreed to pay $1.4 million to affected customers and implement anti-discrimination training.

Is this the end?

While the settlements bring some relief, the lawsuits serve as a stark reminder of the need for vigilance against discriminatory practices and unfair treatment. It’s crucial for financial institutions to operate with transparency, accountability, and respect for all customers, regardless of their background.


Q: Will I receive compensation if I was affected by the lawsuit?

A: If you were a service member with a Citibank loan and were charged an interest rate exceeding 6% during your active service, you may be eligible for compensation. Contact the Department of Justice for further details. For the discrimination lawsuit, you can visit the CFPB website for updates on the claims process.

Q: What steps is Citibank taking to prevent similar issues in the future?

A: Citibank has committed to implementing anti-discrimination training for employees and revising its account closure policies. They are also working with the Department of Justice to improve compliance with the SCRA.

Q: Can I switch banks to avoid similar situations?

A: Absolutely! You have the right to choose a bank that aligns with your values and treats you fairly. Research different options and consider factors like fees, customer service, and commitment to diversity and inclusion.

Q: What can I do to protect myself from discriminatory banking practices?

A: Document your interactions with banks, keep records of statements and communications, and report any suspected discrimination to the CFPB or your state’s Attorney General.

Q: How can I stay informed about similar issues?

A: Follow news from the CFPB, Department of Justice, and reputable news outlets. Consider subscribing to consumer advocacy groups’ newsletters for updates on financial regulations and consumer rights.

Want to know more?

Here are some resources to delve deeper:

Department of Justice on Espin v. Citibank:
Consumer Financial Protection Bureau on Citibank discrimination:
Los Angeles Times on Citibank discrimination lawsuit:

Remember, knowledge is power. By staying informed and demanding fair treatment, we can hold financial institutions accountable and build a more equitable banking system for everyone.

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