In a recent class-action lawsuit against the national processing company Ironwood Financial, the plaintiffs claim that the company charged excessive fees and hidden costs. The suit was filed against two defendants: Ironwood Financial and EPG Global. The suit claims that both companies solicited businesses to sign up for merchant services, spoofing caller ID and using obscene language. Regardless of whether the companies were responsible for stealing consumers’ money, the company has remained in business.
The national processing company’s (NPC) pricing is one of the major complaints in the industry.
The company does not disclose the hardware price on its website. Customers who qualify for an early termination fee are not charged an early termination fee. Instead, they are charged a minimal amount of money for the ten days after the termination of the account. The stipulations for early termination of the account are not detailed in the lawsuit, but they can be found on the website.
The lawsuit alleges that National Processing violated federal law by charging businesses for services rendered without a signed agreement. While the court has yet to rule on the merits of the case, the alleged violations violated federal securities laws. The plaintiffs request statutory damages of up to $5,000 per violation, plus attorney’s fees. Ultimately, the lawsuit seeks to recover losses incurred as a result of NPC’s illegal activities.
The National Processing Company (NPC) uses an outsourced call center in Naperville to contact merchants and retailers.
The company offers interchange-plus pricing, but it does not disclose these prices on its website. The website does not list these fees, but the website does. The merchants have complained about excessive charges, recurring fees, and termination fees. A class-action lawsuit filed against NPC alleges that the payments are not fair and that the plaintiffs did not receive adequate compensation for their losses.
The lawsuit claims that NPC has violated federal law by failing to disclose rates on its website. The lawsuit also claims that the NPC is not following its pricing policies. As a result, the plaintiffs’ lawyers can pursue the case for damages. The plaintiffs are entitled to a trial by jury, and the judge can order that the company pay all expenses incurred. This is a result of improper payment practices. The National Processing company should be held liable for its negligence.
Despite the plight of consumers in the United States, NPC’s pricing model is a cause for concern.
The company does not provide a uniform rate structure. Its rates are determined on an individual basis. As a result, NPC has created a negative reputation with its clients. The fees charged by NPC are too high, and many merchants feel ripped off by their service. Furthermore, the company has refused to disclose the rates on its website.
In addition to the alleged violations of privacy laws, the company has been allegedly recording telemarketing conversations of merchants. The practice occurred between 2011 and 2015 when EPG began recording phone conversations for Fifth Third and Wells Fargo. The same practices continued to be used after Ironwood acquired EPG’s operations. The NPC has continued to continue these recording practices after it acquired the call center in Naperville. The Chicago-based law firm believes that the NPC has violated consumer privacy laws.
The lawsuit alleges that NPC began recording telemarketing conversations in 2011 for companies including Fifth Third and Wells Fargo.
The recording continued even after Ironwood acquired EPG’s operations, including its Naperville call center. However, the company does not disclose the actual cost of the recording. Its customer service representatives have denied this claim and will not speak to the company. The Chicago-based litigation firm is currently investigating the matter.
The lawsuit claims that NPC recorded telemarketing conversations with clients such as Fifth Third and Wells Fargo. The company is accused of recording telemarketing conversations and using the recordings to make money. Although the company did not disclose these practices on its website, the practice continued after the acquisition by Ironwood, a competitor of EPG. The complaint asserts that the national processing company engaged in a series of illegal activities that included monitoring its customer’s telemarketing calls.